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Policies

Hello and welcome to the Twinkle Star store!

Here's some info you might be looking for in regards to our policies.

By using our website and placing an order you are accepting our terms and conditions.

If you have any issues or would like further details please contact us at twinkle-star@bigpond.com x

 

PAYMENT OPTIONS

We accept Paypal & AfterPay.

 

SHIPPING POLICY

Usual dispatch time is 14-21 business days after an order is received however can extend to 3 weeks during promotions. 

We ship Australia wide for a standard rate of $8.50 and offer FREE POST on orders above $150.

Please ensure the delivery address you supply is correct.

We are not liable for orders sent to the wrong address. If you accidentally order to the wrong address please contact us immediately.

All shipping costs are non-refundable.

 

RETURN POLICY

If you are unhappy with your purchase, please contact us within 7 days and we can review a return and refund option. All returned items must be shipped in the same or similar packaging to ensure we receive it in the condition it was originally sent.

Shipping costs on return items are at the cost of the buyer. A refund will be processed upon receiving the return item, less the cost of the shipping. Shipping costs are non-refundable.

If your purchase arrives damaged please contact us within 48 hours.

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